1. Eligibility for Returns
We accept returns for most items purchased on www.mhaaru.com, provided they meet the following conditions:

• Returns must be initiated within 7 days of receiving your order.

• Items must be unused, unwashed, and unworn, with all tags and original packaging intact.

• The item must be in resellable condition.

• Products purchased on sale, discounted, or customized (including altered or made-to-order pieces) are non-returnable and non-refundable.

Mhaaru reserves the right to deny returns that do not meet these conditions.

2. How to Initiate a Return

If you’d like to request a return, please email us at info@mhaaru.com within 7 days of receiving your order, mentioning:

• Your order ID

• The item(s) you wish to return

• The reason for the return

• Once your request is reviewed, our team will respond with the next steps and return shipping details.

Please note that return shipping charges may apply unless the item received was damaged or incorrect.

3. Refund Process
After your returned item is received and inspected, we will notify you via email.

•  If approved, your refund will be processed to your original payment method within 7–10 business days.

• Please note:

• Refund timelines may vary depending on your bank or payment provider.

• Original shipping fees (if any) are non-refundable.

In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer.

4. Exchanges
At present, we do not offer direct exchanges.
If you’d like a different product, please return your item (as per this policy) and place a new order.

5. Damaged, Defective, or Incorrect Items
If you receive an incorrect or damaged product:

• Notify us within 48 hours of delivery at info@mhaaru.com with clear photos of the issue.

• Once verified, we will arrange for a replacement or a full refund — whichever you prefer.

We take every measure to ensure quality checks before dispatch, but we’re always here to assist if something slips through.

6. Non-Returnable Items
For hygiene and safety reasons, certain product categories are non-returnable, including:

• Innerwear or personal items

• Gift cards or vouchers

• Sale, clearance, or final-discounted pieces

• Customized and made-to-order garments

7. International Orders
For international shipments, returns and refunds are accepted only for damaged or incorrect items.

Customers will be responsible for return shipping charges unless the product was faulty.

8. Contact Us
For any return or refund-related queries, please reach out to:
Email: info@mhaaru.com
Phone: +91 9313826670
Mail: 404, Phoenix Complex, Near Jetalpur Bridge, Sayajiganj, Vadodara – 390020, Gujarat, India

We’re available Monday to Saturday, 10:00 AM – 6:00 PM (IST).

Made to be Yours. Designed to Last.
At Mhaaru, every piece is crafted with purpose, and we promise to treat every purchase with the same care and respect.