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Return & Refund Policy

Every Mhaaru piece for YOU! And we want you to feel confident, comfortable, and truly yourself. But if something isn’t right, we’re here for support. 

1. What’s eligible for returns

We accept returns for most items purchased on www.mhaaru.com, provided they meet the following conditions:

  • Returns must be initiated within 7 days of receiving your order.

  • Items must be unused, unwashed, and unworn, with all tags and original packaging intact.

  • The item must be in resellable condition.

 

* Products purchased on sale, discounted, or customized (including altered or made-to-order pieces) are non-returnable and non-refundable.

 

We are truly committed to making you happy, but we’re also a small business working really hard to make unique products. Therefore, we reserve the right to deny returns if they don’t meet these conditions, 

2. How to Initiate a Return

If you’d like to request a return, please email us at info@mhaaru.com within 7 days of receiving your order, mentioning:

 

  • Your order ID

  • The item(s) you wish to return

  • The reason for the return

 

Once your request is reviewed, our team will respond with the next steps and return shipping details.

 

* Please note that return shipping charges may apply unless the item received was damaged or incorrect.

3. Refund Process

After your returned item is received and inspected, we will notify you via email, and your refund will be processed to your original payment method within 7–10 business days.

 

Please note:

  • Refund timelines may vary depending on your bank or payment provider.

  • Original shipping fees (if any) are non-refundable.

 

For COD (Cash on Delivery) orders, refunds will be issued via bank transfer.

4. Exchanges

At present, we do not offer direct exchanges. If you’d like a different product, please return your item (as per this policy) and place a new order.

5. Damaged, Defective, or Incorrect Items

It sucks to receive a product you eagerly waited for in subpar condition. We take every measure to ensure quality checks before dispatch, but issues happen. And we’re always here to assist if something slips through. 

 

So, if you receive an incorrect or damaged product:

  • Notify us within 48 hours of delivery at info@mhaaru.com with a clear unboxing video that illustrates the issue.

  • Once verified, we will arrange for a replacement or a full refund (whichever you prefer).

6. Non-Returnable Items

For hygiene and safety reasons, certain product categories are non-returnable, including:

  • Innerwear or personal items

  • Gift cards or vouchers

  • Sale, clearance, or final-discounted pieces

  • Customized and made-to-order garments

7. International Orders

For international shipments, returns and refunds are accepted only for damaged or incorrect items. Customers will be responsible for return shipping charges unless the product was faulty.

 

For any return or refund-related queries, please contact info@mhaaru.com. 

We’re available Monday to Saturday, 10:00 AM – 6:00 PM (IST).

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